Privacy Policy

HaveAVape respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website and Services.

Information We Collect

Depending on how you use our Services, we may collect:

Account Information

• name;

• email address;

• telephone number;

• password or authentication information;

• account preferences.

Order Information

• products purchased;

• order history;

• billing information;

• delivery address;

• order status;

• customer service communications.

Rewards Information

• points earned;

• points redeemed;

• rewards history;

• membership activity.

Technical Information

We may collect information such as:

• IP address;

• browser type;

• device information;

• operating system;

• website usage information;

• cookies and similar technologies.

How We Use Information

We may use personal information to:

• create and manage your account;

• process orders;

• process payments;

• arrange delivery;

• provide customer support;

• manage rewards points;

• verify eligibility where required;

• prevent fraud;

• maintain website security;

• comply with legal obligations;

• improve our website and services; and

• communicate important information relating to your account or orders.

Payment Information

Payments may be processed by third-party payment providers.

Where third-party payment processing is used, payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

Delivery Providers

We may provide necessary information to delivery and logistics providers for the purpose of fulfilling an order.

This may include your name, delivery address, telephone number and order-related information.

Service Providers

We may use trusted third-party service providers for:

• hosting;

• website infrastructure;

• payment processing;

• email delivery;

• customer support;

• analytics;

• fraud prevention;

• security;

• order fulfilment; and

• delivery.

We only disclose information where reasonably necessary for the relevant purpose or where required or authorised by law.

Overseas Disclosure

Some service providers may operate outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to manage that disclosure in accordance with applicable privacy obligations.

Cookies

We may use cookies and similar technologies to:

• maintain account sessions;

• remember preferences;

• understand website usage;

• improve website performance; and

• support security and fraud prevention.

You may be able to manage cookies through your browser settings.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate information, subject to applicable legal exceptions.

Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Email: [email protected]

WhatsApp: +86 173 0448 6315

We will handle privacy complaints in accordance with applicable privacy requirements.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the relevant updated date.

Contact

For privacy enquiries:

Email: [email protected]

WhatsApp: +86 173 0448 6315