About Us

Welcome to HaveAVape

HaveAVape is an online membership-based platform built around a simple idea: making the customer experience more organised, transparent and convenient.

We focus on providing a straightforward online shopping experience, supported by member account features, order tracking, customer support and a Rewards Points program.

Our goal is to build a website where customers can easily manage their account, follow their orders and access the services available to eligible members.

Our Membership Experience

HaveAVape operates around a membership-based shopping model.

Customers can create an account to access member features, manage their orders and participate in eligible membership activities.

Members may also earn Rewards Points through activities such as registration, check-ins, qualifying purchases and selected promotions.

Eligible Rewards Points may be used toward qualifying purchases in accordance with our Rewards & Points Policy.

We aim to make the membership experience simple, clear and useful rather than overwhelming customers with unnecessary features.

Our Service

We understand that online shopping is about more than simply placing an order.

That's why we focus on providing clear information and responsive customer support throughout the customer journey.

Our service includes:

• Easy online account management

• Clear order information

• Order status and tracking where available

• Customer support by email and WhatsApp

• Membership and Rewards Points features

• Clear shipping and returns information

• Assistance with order-related questions and issues

Order & Fulfilment

Accepted and eligible orders generally require approximately 1–2 business days for preparation before dispatch.

Delivery generally takes approximately 3–7 business days after dispatch, depending on the destination, carrier and other circumstances.

Where applicable, eligible orders may be dispatched through our Sydney-area fulfilment operation.

Actual processing, fulfilment and delivery arrangements may vary depending on product availability, regulatory requirements, inventory and operational circumstances.

For more information, please see our Shipping & Delivery Policy and Order Policy.

Our Commitment to Customers

We believe trust is built through clear communication and consistent service.

We aim to:

Be Transparent
Provide clear information about orders, delivery, payments, membership benefits and applicable policies.

Be Responsive
Provide practical customer support when customers have questions or encounter an issue.

Respect Customer Privacy
Handle personal information in accordance with our Privacy Policy and applicable privacy requirements.

Promote Responsible Use
We do not represent vaping products as risk-free or harmless. Customers should understand the applicable product information, age requirements and legal restrictions before purchasing or using any product.

Follow Applicable Requirements
Our services and order processes are subject to applicable laws, regulations and operational requirements. Where verification or other compliance requirements apply, customers may be required to complete them before an order can be fulfilled.

Customer Support

Our customer support team is available to assist with account, order and general website enquiries.

Email: [email protected]
WhatsApp: +86 173 0448 6315

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

Our Vision

We want HaveAVape to become more than just an online storefront.

Our vision is to create a reliable membership-based customer experience where people can manage their accounts, access eligible rewards, receive clear order information and communicate with our support team easily.

As HaveAVape develops, we will continue improving our website, membership features, customer support and overall online experience.

A Note About Product Use

Vaping products may contain nicotine and are not risk-free. Nicotine is addictive.

Products should only be purchased, possessed or used where legally permitted and in accordance with applicable laws and regulations.

Nothing on this website should be interpreted as medical advice, a claim that vaping is safe, or a recommendation to begin using nicotine or vaping products.

For product-specific legal, medical or health questions, customers should seek advice from an appropriately qualified professional.

Thank You

Thank you for choosing HaveAVape.

We appreciate the opportunity to serve our customers and look forward to providing a clear, reliable and convenient online experience.

HaveAVape Customer Support
Email: [email protected]
WhatsApp: +86 173 0448 6315