Product Safety Policy

Customer safety is an important priority at HaveAVape.

Product Information

Customers should carefully read all product information, warnings, instructions and packaging before using any product.

Proper Use

Products must only be used in accordance with applicable manufacturer instructions and legal requirements.

Do not modify, disassemble or misuse products.

Battery Safety

For products containing lithium-ion batteries:

• use the appropriate charging equipment;

• do not use visibly damaged batteries;

• do not expose batteries to extreme temperatures;

• do not leave charging equipment unattended for extended periods;

• keep batteries away from children and pets; and

• dispose of damaged or depleted batteries responsibly.

Storage

Products should be stored in accordance with manufacturer instructions and kept away from children and other people who are not legally permitted to access them.

Product Issues

Stop using a product if it appears damaged, defective, leaking, overheating or otherwise unsafe.

Contact us promptly if you believe you have received a defective or unsafe product.

Product Recalls

If a product is subject to a recall or safety notice, we may contact affected customers using the contact information associated with their order.

Customers should follow all applicable recall instructions.

Medical Information

Our website does not provide medical diagnosis or treatment.

If you have questions about nicotine, vaping, smoking cessation or your health, consult an appropriately qualified healthcare professional.