Complaints Handling Policy

We value customer feedback and aim to resolve complaints fairly, efficiently and respectfully.

How to Make a Complaint

Customers may contact us through:

Email: [email protected]

WhatsApp: +86 173 0448 6315

Please provide your order number and a clear description of the issue.

We will review complaints and may request additional information where reasonably necessary.

We aim to acknowledge customer complaints promptly and provide a response as soon as reasonably practicable.

Complaints are assessed fairly and without discrimination.

We will not penalise customers for making a genuine complaint or exercising rights available under applicable consumer law.

If you are dissatisfied with our response, you may request that the matter be escalated for further review.

Where applicable, customers may also seek assistance from the relevant consumer protection or regulatory authority.

We may retain reasonable records relating to complaints for quality assurance, legal compliance and service improvement.

Email: [email protected]

WhatsApp: +86 173 0448 6315