Shipping & Delivery Policy

At HaveAVape, we aim to process and dispatch eligible orders as efficiently as possible.

Order Processing

Orders generally require 1–2 business days for preparation and processing before dispatch.

Processing may include:

• payment verification;

• order verification;

• product availability checks;

• age or eligibility verification where required;

• product preparation;

• packaging; and

• handover to the delivery carrier.

Orders may take longer to process where additional verification is required.

Dispatch Location

Where applicable, eligible orders are dispatched from our Sydney-area fulfilment operation.

The actual dispatch location may vary depending on inventory availability, regulatory requirements and operational arrangements.

Estimated Delivery Time

After dispatch, delivery generally takes approximately:

3–7 business days

Delivery estimates are not guaranteed and may vary depending on:

• destination;

• carrier capacity;

• public holidays;

• severe weather;

• remote-area delivery;

• address accuracy;

• regulatory or security checks; and

• circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Customers should monitor the tracking information and ensure that the delivery address can receive the shipment.

Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order is returned because of an incorrect or incomplete address, additional delivery charges may apply where permitted by law.

Lost or Damaged Shipments

If your shipment appears to be lost, delayed or damaged, please contact us as soon as reasonably possible.

We may request:

• order number;

• delivery address;

• photographs of damaged packaging;

• tracking information; and

• other information reasonably necessary to investigate the issue.

We will work with the relevant carrier and provide an appropriate resolution in accordance with applicable law.

Delivery Restrictions

Certain products may be subject to legal, regulatory or carrier restrictions.

We will not knowingly dispatch products where doing so would breach applicable law.

Contact

For shipping assistance:

Email: [email protected]

WhatsApp: +86 173 0448 6315

Please include your order number when contacting customer support.